Shipping and Returns

Return and Refund Policy for unwanted goods

Returns

Your product needs to be returned within 30 days from date of purchase.
To be eligible for a return, your item must be unused and undamaged and in the same condition, you received it.
It must be in its original packaging.
Products that have a sealed box/package must still be sealed and undamaged (e.g Printer Cartridges and USB drives)
You need to have the receipt or proof of purchase.
To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our contact us page.

Refunds

Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
If your return is approved, we will initiate a refund to you via EFT only for the returned product.

Shipping of returned goods

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.

Handling Fees

A handling/admin/processing fee of 10% may be charged when orders are canceled due to customer not wanting the product/s.

Return and Refund Policy for Defective Goods

Returns

Your product needs to be returned within 7 days from the date of purchase.
Defective goods can either be replaced or refunded.
You need to have the receipt or proof of purchase.
Only products with factory defects will be accepted for a refund or replacement
To start your return process you can go to our "PRODUCT RETURNS" page and complete the form or you can contact us via our contact us page.

Refunds

Once we have received your item/product, we will inspect it and acknowledge receipt of your returned item.
If your return is approved, we will initiate a refund to you via EFT only for the returned product.

Shipping

Courier & Delivery Policy Notice

Please note that due to the ongoing fuel price increases in South Africa, we have adjusted our standard courier flat rate to R200 nationwide. This adjustment allows us to accommodate the additional fuel surcharge and continue providing reliable delivery services to our customers.

Bulk Orders & Additional Courier Charges
Orders that exceed the size or weight limits of a standard flyer bag may incur additional courier fees. This applies to bulk purchases or parcels that require larger packaging. Any extra charges will be calculated based on the total weight and dimensions of the parcel, and customers will be notified accordingly prior to dispatch.

Order Processing & Turnaround Time
All orders are processed within 4–7 working days from payment confirmation, excluding weekends and public holidays. Delivery timelines may vary depending on your location and courier operations.

We appreciate your understanding and continued support as we strive to maintain quality service and efficient deliveries.